Shipping Policy – Royal Palm Plant Store
At Royal Palm Plant Store, we are committed to delivering healthy, fresh, and high-quality plants right to your doorstep in a safe and timely manner. Please read our Shipping Policy carefully before placing your order.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During peak seasons, festivals, or promotional sales, order processing may take slightly longer.
Shipping Locations
We currently ship across USA to most serviceable pin codes through trusted courier and logistics partners.
Please note:
- Delivery may not be available in some remote or rural areas.
- If your location is not serviceable, our support team will contact you regarding alternative arrangements or order cancellation.
Estimated Delivery Time
Estimated delivery times depend on your location:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary due to:
- Weather conditions
- Natural disasters
- Courier delays
- High order volume
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order weight.
- We may offer free shipping on selected products or on orders above a specified amount.
- Any applicable shipping promotions will be displayed on the website.
Packaging of Plants
We take extra care in packaging live plants to ensure they arrive in excellent condition.
Our packaging process includes:
- Secure wrapping to protect roots and stems
- Ventilated boxes for airflow
- Moisture retention packaging for live plants
Minor soil spillage or slight leaf movement during transit is normal and does not qualify as damage.
Tracking Your Order
Once your order is shipped, you will receive:
- A tracking ID / tracking link via email or SMS
- Updates on the delivery status of your order
If you do not receive tracking details within the expected time, please contact our support team.
Delayed or Lost Shipments
While we strive for timely delivery, delays may occur due to circumstances beyond our control.
If your shipment is delayed or lost:
- Contact us within 7 days of the expected delivery date.
- We will coordinate with the courier partner to resolve the issue.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
- Contact us within 24 hours of delivery.
- Share clear photos/videos of the package and product.
After verification, we may offer:
- Replacement
- Store credit
- Refund (as applicable)
Undeliverable Packages
Orders may be returned to us if:
- Incorrect shipping address is provided
- Customer is unavailable to receive the package
- Delivery is refused
Additional shipping charges may apply for re-shipment.
